Services Directory

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Welcome

Dear guest:

We give you the warmest welcome and invite you to know our hotel. We want the facilities and spaces to be to your liking and offer you a comfortable and pleasant stay. On the following pages you will find the description of the different services we offer.We work every day to make your stay as pleasant as possible.

Car Rental

If you need to rent a car, with or without a driver, contact Reception.

Animals

Pets are not allowed, neither in the rooms nor in the rest of the hotel.

Amenities

We have other bath products available, such as razor, sponge, comb, etc.

Do not hesitate to request any of these items from our reception staff.

Snack bar

Please consult our timetables and services with Reception.

Safety box

We recommend using the safe in your room. The hotel management is not responsible for jewelry, valuables or money left in the room or anywhere else in the hotel.

Urgent Mail

If you need a mail or parcel service, contact Reception.

Cradles

Please contact Reception if you need a cot.

Breakfasts

A buffet breakfast will be served in our breakfast room on the ground floor from 7:00 a.m. to 11:00 a.m.

Saturdays, Sundays and public holidays from 8:30 a.m. to 11:30 a.m.

Breakfast price:

€16.00 VAT included

Fire. Action in Case of Fire

In case of fire, notify Reception immediately. Break the glass of the alarm button that is in the hallway of your plant. Leave your room and close the door. DO NOT USE THE ELEVATORS to go down, use only the STAIRS. You will find a plan with the emergency exits at the entrance of your room.

Methods of payment

We accept major national and international credit cards. Unfortunately, we cannot accept personal checks as a form of payment. According to our internal rules, Reception staff will contact you when your account exceeds €700.

Garage

The hotel has a private garage. If you want to park your car in our garage, contact the Reception.

Garage Fee: €17.00 (VAT included) per day.

Housekeeper

If you need any extra service, such as hangers, pillows or have forgotten an object, please contact reception.

Internet

The hotel has WI-FI technology (wireless internet connection) in all its facilities.

Laundry and Dry Cleaning

The hotel offers a laundry and dry cleaning service.

Maintenance

If you see any breakdown in your room or if any element of the furniture is not in perfect condition, do not hesitate to call reception.

Messages

Once the messages are received, they will be sent directly to your room.

Minibar

Courtesy of the hotel.

Lost and Found

In the event of loss or misplacement, all items are recorded and stored. Please contact reception.

First Aid

At reception we have a first aid kit in case of an emergency.

Exit

Please leave your room before 12:00 on the day of your departure. The hotel may charge 50% of the current rate if you leave the room before 18:00 h without prior notification at reception, and the total rate if the departure is made later than that time. If you wish to extend your stay, please contact reception.

Emergency exits

You will find a detailed plan with the emergency exits at the entrance of your room. We advise you to consult it for your own safety.

Lounges

The hotel has rooms for holding all kinds of events such as meetings, conferences, banquets, etc.

Hairdryer

All rooms have a hairdryer.

Phones

The telephone in your room has a direct line by dialling ‘0’. If you require assistance or information, please contact Reception by dialling ‘9’ or consult the telephone directory.

Voltage

The voltage in your room is 220 V.

Security Tips

The hotel management recommends that you carefully read the following safety rules for your well-being.

Always

Watch and control your luggage. Don’t leave it unattended, even for a minute.

Close the door to your room when you leave and make sure it is tightly closed, even if you are only going to be outside for a short time.

Keep the door closed while you’re in the room.

Close your luggage when you are not using it and store it in the closet.

Be especially careful with the opening card of your room. If you prefer to leave it at Reception every time you leave the hotel, give it directly to one of our receptionists.

Immediately notify Management of anything suspicious you notice, such as strangers in the hallway or knocking on your door from someone unknown.

Never

Never display jewelry, money or valuables in your room or on hotel premises.

Never invite strangers into your room or give them your room number.

When making new friends with strangers, don’t share your hotel name or room number.